Booking

We’re delighted you wish to join us here at Stack Newcastle

Although we would love to just open the doors and allow you to walk around and gather together socially, the current pandemic means we need to do things a little bit differently for a while.

You will find our FAQs below, we strongly recommend reading these before booking - all information is correct up until Monday 17 May 2021. 

We will be allocating most of our benches throughout the venue for bookings. We also always keep an allocation of tables and barrels available for walk ups.

Household Groups:

Outside (plaza area) – Rule of 6 – Max group size of 6 from different households can mix. For no more than 2 households or 1+ support bubble, this can be up to 10 guests. 

We are only taking bookings up until 20th June. We do not take same day bookings but still feel free to walk up. (Entry is subject to availability) 

PLEASE NOTE - ANY GREYED OUT DATES FOR CURRENT BOOKING TIMEFRAMES ARE FULLY BOOKED 

All we ask is that you:

  1. Turn up for your booking on time (if you are more than 15 mins late your table will be released for walk up, and you will have to wait until another space becomes available)
  2. Be kind and respectful to our staff
  3. Follow the social distancing measures we have put in place
  4. Don’t turn up if you feel unwell or if you are experiencing any Covid-19 symptoms
  5. Take care of your own health and hygiene and remember the virus is still present so we all need to help prevent the spread.
  6. Bookable benches are situated on both the lower and upper plaza areas and are all located under our weatherproof stretched tents, however remember we are an outdoor venue and we can’t control the weather.

Please note, any bookings for 2 - 4 guests will be located on a shared bench with no more than 6 guests in total. Our benches can usually accommodate up to 12 people, so this will ensure you are seated physically distanced from other guests.

Any bookings for 2-3 guests will be situated in our Upper Plaza.

We ask that you please bear with us as we operate under unusual circumstances and in return we will do our best to still give you a great experience.

See you soon!

FAQs

Reading our FAQs prior to booking is strongly recommended and if you are still unsure of anything, contact our Bookings and Events teams.

Yes, the venue will be open:
Everyday 10am until 12midnight

Benches can be booked from 12pm onwards.

Yes, we strongly recommend booking a table especially at weekends - there will also be limited capacity to accommodate walk ups on the day, but please be advised you may queue as demand is expected to be high. 

Yes, there will be a deposit to pay to secure a bench.

Prices are per bench, not per person.

MID-WEEK
2-3 guests: £15 
4-10 guest: £25

WEEKENDS
2-3 guests: £20
Non premium benches (not undercover): £50 
Premium benches (undercover): £60

The deposit will be given back to you as drinks vouchers upon arrival*

*You must use your vouchers on the day of your booking.

Any no-shows or cancellations will forfeit their deposit. 

Unfortunately you cannot cancel or amend your booking within 48 hours of the booking date.  

Please note, the 48 hours notice is in relation to office hours (Mon - Fri, 9am - 5pm) not an exact 48 hours prior to your booked time. 

No shows will forfeit their deposit.  

We will not be giving refunds for any Euro bench bookings made. 

We respectfully remind our visitors that we are an outdoor venue and unfortunately cannot control the weather. Although premium and upper plaza benches are under cover, there is no guarantee of staying dry if it rains and is windy.

Please ensure you check the weather on the day of your booking and dress appropriately, no refunds will be given due to adverse weather conditions.

Unfortunately not - due to availability we can no longer change the date of your booking.

x1 voucher for every £5 paid

Bookings start from 12pm with the last bookable space being 9:30pm (spaces are limited).

During the booking process only available benches will be shown. If your preferred time is not visible, this means that time is fully booked and you may have to be flexible with your arrival time.
Any greyed-out dates are unavailable generally as they are fully booked.

No - the system automatically allocates the benches based on availability and our staff have been advised not to proactively move benches together. 

This is to ensure that STACK Newcastle complies with Government guidelines, ensuring the safety of our staff and customers. 

Information correct up until May 17th 2021.

No - the Government guidance currently states that you can only socialise in groups of up to 6 or within two mixed households (up to 10 people). By allowing multiple bookings we are breaching COVID compliance and risking the safety of our staff and customers. 

No - bookings are allocated 3 hours dwell time, however if you book a later slot (post 6:30pm) it is likely you will be able to enjoy an extended stay as there will be no bookings after you. 

You can choose whether or not you are in our upper or lower Plaza whilst booking.

Our booking system will automatically allocate you a bench based on your booking criteria and what's available. 

We pride ourselves on being family friendly.

Under 18’s visiting the main STACK Plaza area must be accompanied by an adult aged 21 or over at all times as this is a licensed premises serving alcohol. You will require physical photo I.D to enter STACK.

Anyone under the age of 18 must be off site by 8pm.

WE OPERATE A CHALLENGE 25 POLICY. If you are lucky enough to look under 25 then you will be asked to show identification. This will need to be a physical approved ID document.

Although the venue serves food, you are entering a licensed premises where alcohol can be purchased, therefore teenagers must be accompanied by an adult aged 21. This policy is in place to protect our license and reduce the risk of alcohol being purchased for under 18’s.

Information correct up until May 17th 2021.

Yes, you are permitted to meet with up to 6 people from different households as per the Government's current guidance in any outdoor public venue, which includes STACK Newcastle.

Information correct up until May 17th 2021.

This is fine - to comply with Government regulations, we can host groups of more than 6 if all group members are from no more than two household/support bubbles. However, the maximum amount of guests we can accommodate at one time is 10.

We reserve the right to ask for proof of identity and/or address.

Yes - however please be advised there is limited availability on a first come, first served basis. All of our smaller tables are located on our upper Plaza under cover.

It is more likely, especially at peak times that smaller groups will be seated if they choose to walk up and not book. (Cannot guarantee immediate entry).

Benches will automatically be allocated for 3 hours. If you wish to leave prior to your end time you can. When your booking duration comes to an end, we will kindly ask you to vacate the bench ready for the next booking. Due to capacity guidelines, you may be asked to leave the venue if there is nowhere suitable for your group to move to. Notice will be given when your time is due to come to an end.

Yes you can.

No, you must arrive within the first 15 minutes of your booking start time otherwise you risk losing your bench. Arrival times are non-negotiable to ensure we adhere to government guidelines.

Please advise our door hosts that your numbers have dropped. We may, where it is safe to do so, place a smaller group on your bench.

We strongly advise you arrive on time. Once your booking time starts, you will have 15 minutes to be seated. If you arrive between 15-30 minutes late, you may be asked to leave and come back at a time that best suits the venue as staff and guests are all operating on bench rotas every 15 mins. If you arrive 30 minutes after your booking time, you will not be able to be seated and your deposit will be lost.

It is very likely there will be another booking on the bench after your booking, particularly at busier times. Every bench will have details of booking arrival times, if you want to extend your visit to STACK Seaburn please speak to a member of staff to discuss if there is any immediate extension on the day.

No, but we ask that you please follow appropriate social distancing measures, our one-way system and are wearing a face covering or mask whilst moving around the venue.

If you are leaving before your allocated time, it would be appreciated if you could let a member of staff know.

No, we only require the lead guest's details.

No, all bookings must be made through our online booking system with at least 24 hours notice so we are able to manage capacity. 

Please advise our Door staff upon arrival you are there for a booking and they will direct you to our friendly door hosts who will safely check you in and show you to your bench.

Premium benches will be undercover, whereas non-premium benches will not. 

Yes, however we strongly encourage contactless payments.

Masks are not compulsory outdoors but must be worn indoors unless you have a reasonable excuse under the Face Covering Regulations not to wear a face covering.

Although STACK is an outdoor premise there are indoor areas including toilets where you will be required to abide by the indoor regulations on wearing masks. Masks may be removed when seated at tables for the purposes of eating or drinking.

We currently have acoustic live entertainment each day - please check our social media pages for further information. 

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