General Info

Stack Newcastle General Information for Customers

Stack Newcastle is a welcoming social hub, providing a safe environment to ensure all visitors can have an enjoyable experience.

Monday - Sunday 10am - 12 midnight

View our Covid-19 Safe Playbook for more information. It is a document that has been put together to give our staff, customers and suppliers confidence that we have put all measures in place to minimise the risk of infection when visiting Stack Newcastle.

View Covid-19 Safe Playbook

We have a relaxed dress code however, as a general rule - on evenings and weekends we advise smart casual and if wearing sportswear you may be refused entry.

Please remember this is an outdoor venue so dress appropriately for the weather especially in the winter months.

Our site is fully accessible with a heavy duty lift providing access to our upper plaza.

Under 18’s visiting the main STACK Plaza area must be accompanied by an adult aged 21 or over at all times as this is a licensed premises serving alcohol. You will require physical photo I.D to enter STACK.

Anyone under the age of 18 must be off site by 8pm.

WE OPERATE A CHALLENGE 25 POLICY. If you are lucky enough to look under 25 then you will be asked to show identification. This will need to be a physical approved ID document.

Although the venue serves food, you are entering a licensed premises where alcohol can be purchased, therefore teenagers must be accompanied by an adult aged 21. This policy is in place to protect our license and reduce the risk of alcohol being purchased for under 18’s.

Dogs are welcome up until 7pm everyday – There is a signed doggy water station inside the venue. Please be respectful of other customers and do not allow your pooch to sit on the benches.

CCTV in operation throughout the premises.

Please note we have the right to refuse service and/or entry to the premises – without providing you with a reason.

Please be aware that photographs taken within the venue may appear in advertising literature or on our website.

Some of our street food traders are still operating a Click & Collect service. 

You can order your food via: https://w8r.co.uk/qr/StackNewcastle

Please come to the front of the venue and mention to a member of door staff that you are collecting food, you will be shown to your trader. 

Once food is collected, you must exit the site - no click and collect food can be consumed on the premises.

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